Terms & Conditions

 Tel: +381 66 62 66 526
E-Mail: studio@manolajewelry.com

 Svetozara Markovica, 11000 Belgrade, Serbia

 Free standard shipping
on all orders over 150$.

 Support 24h/7

Terms & Conditions

You should carefully read these Terms & Conditions before make a purchase on this website.

These Terms & Conditions apply to your purchase of Manola products at the website manolajewelry.com. and they form a legally binding between the website owner of manolajewelry.com and entrepreneur MAJA JOVANOVIĆ PR, workmanship of jewelry MANOLA, Svetozara Markovica 6, Belgrade-Serbia, TIN 108445532, RN 63457345 (hereinafter “Manola”) and each end user of internet services provided by the website manolajewelry.com.
Your acceptance of these Terms & Conditions is given when you purchase the products from Manola at the website manolajewelry.com

The purpose of manolajewelry.com is to promote and sell Manola products – jewelry and accessories.
The website manolajewelry.com is regulated by the Electronic Commerce Act, and other laws of the legal system of The Republic of Serbia in areas that are not regulated by the law. Manola may modify Terms & Conditions at any moment. By using this website manolajewelry.com after any such change(s), user agrees to comply with the new established conditions. Any changes made after you have placed an order with manolajewelry.com, will not affect that order.

GENERAL

When you place the order, you will receive e-mail from Manola that we are able to send you the products you have ordered.
Manola put great effort to ensure that the displayed products on the website manolajewelry.com reflects a store shopping experience. However, photos showing products may be a bit different from reality due to your computer equipment and the lighting when the photos were taken. Furthermore, as Manola’s items are hand-crafted creations, the items may show ‘finishing’ irregularities, differences in size and/or colors, which cannot be considered as major defects. The validity of the order cannot be affected by the above.

Manola reserve the right to refuse to supply products to any person for any reason whatsoever, to withdraw any Items from the website at any time and/or remove or edit any materials or content on the website.

SHIPPING

All products ordered via Manola website manolajewelry.com are delivered WORLDWIDE.

The order you place will be sent by Manola via Post of Serbia courier system (http://www.posta.rs/default-eng.asp), to the address of a member, within 1-2 working days of acceptance of the order. Orders placed after 1:00 pm will be shipped the next working day.

We do not ship or deliver orders on weekends.

Flat rate of SHIPPING COSTS is 7.00 $

Expected delivery time is from 3 to 7 business days, from the day of acceptance of the order.

In case you choose express shipping, expected delivery time is from 1 to 4 business days.

Flat rate of EXPRESS SHIPPING COSTS is 25 $

PRIVACY POLICY

Manola respects your privacy rights and recognizes the importance of protecting the information so collected. The sole owner of your personal information is Manola and we will not release your personal details to any third party.

COPYRIGHT AND TRADEMARKS

All content available on the, including, but not limited to, product design, text, graphics, logos, buttons, icons, images, audio clips (Content) is the property of Manola.

LIMITED LICENSE

We grant you a limited, revocable, and non-exclusive license to access and make personal use of the website. Please note that you may not frame, link to, or utilize any framing or linking techniques to enclose the website or any portion thereof without Manola’s prior written consent. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the website for personal, non-commercial use only.

FREE SHIPPING

All orders with a total amount of 150 $ or more, are qualified for free shipping.

*ONLY FOR CITIZENS OF THE REPUBLIC OF SERBIA
*SAMO ZA DRŽAVLJANE REPUBLIKE SRBIJE

Za porudžbine koje se dostavljaju unutar Republike Srbije, molimo da nas kontaktirate putem mejla: studio@manolajewelry.com ili na tel. 066. 62.66.526 ,

Za dostavu pošiljaka unutar Srbije, koristimo isključivo Post Express usluge Pošte Srbije I gore navedeni troškovi za medjunarodne isporuke nisu važeći.Troškovi poštarine unutar republike Srbije variraju i zavise od ukupnog iznosa Vaše porudžbine.

Plaćanje se vrši prilikom dostave proizvoda i to isključivo u dinarskoj valuti.

TRACKING

Once a shipping label is generated, you will receive an email notification that your order has shipped along with a tracking number and you can always check a tracking status of your order, here:
http://www.posta.rs/struktura/eng/aplikacije/alati/posiljke.asp

Make sure your delivery address is correct, otherwise Manola is not responsible for that kind of circumstances.

INTERNATIONAL TAXES & DUTIES

Manola is not responsible for any import taxes, duties or customs fees. In some occasions, packages may be delayed due to customs. We have no control over these charges and cannot predict their amount.

Also, Manola is not responsible for delays in delivery, lost or stolen items while in transit, but we will help in any way we can to ensure you receive your package.

RETURNS

In case you are not satisfied with your purchase, you can return products within fourteen days (14) of your receipt of the ordered items.

In order to receive a refund, items must be unworn and in perfect condition, with label attached and in the original packaging, otherwise Manola will not accept the exchange or return.
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PLEASE NOTE: New and unused means that there are no marks on the item(s) or any wear on the tags.
We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to you. Manola is not responsible for any item that is not returned in the manner set forth above.
To make a return, please contact us at studio@manolajewelry.com and specify the reason of your return.

Returns can be sent to the following address:
Manola, Svetozara Markovica 6, 11000 Belgrade, Serbia

Customer is responsible for return shipping costs. In case you request a refund, you will be refunded for the price of purchased products, excluding the shipping costs.

INTERNATIONAL TAXES & DUTIES

Manola is not responsible for any import taxes, duties or customs fees. In some occasions, packages may be delayed due to customs. We have no control over these charges and cannot predict their amount.

Also, Manola is not responsible for delays in delivery, lost or stolen items while in transit, but we will help in any way we can to ensure you receive your package.

CUSTOMER CARE

If you need help when ordering or you’d like to provide feedback on our service, please email us at: studio@manolajewelry.com

You may also Whats App us on + 381 64 043 29 04 from 9:00 am to 5:00 pm (Monday-Friday).