Terms & Conditions
Tel: +381 66 62 66 526
Svetozara Markovica, 11000 Belgrade, Serbia
Free standard shipping
on all orders over 250$.
Shipping & Returns
All products ordered via Manola website manolajewelry.com are delivered WORLDWIDE.
The order you place will be sent by Manola via Post of Serbia courier system (http://www.posta.rs/default-eng.asp), to the address of a member, within 1-2 working days of acceptance of the order. Orders placed after 1:00 pm will be shipped the next working day.
We do not ship or deliver orders on weekends.
Flat rate of SHIPPING COSTS is 18.00 $
Expected delivery time is from 3 to 7 business days, from the day of acceptance of the order.
In case you choose express shipping, expected delivery time is from 1 to 2 business days.
Flat rate of EXPRESS SHIPPING COSTS by DHL is 70.00$
Once a shipping label is generated, you will receive an email notification that your order has shipped along with a tracking number and you can always check a tracking status of your order, here:
Make sure your delivery address is correct, otherwise Manola is not responsible for that kind of circumstances.
In case you are not satisfied with your purchase, you can return products within fourteen days (14) of your receipt of the ordered items.
In order to receive a refund, items must be unworn and in perfect condition, with label attached and in the original packaging, otherwise Manola will not accept the exchange or return.
PLEASE NOTE: New and unused means that there are no marks on the item(s) or any wear on the tags.
We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to you. Manola is not responsible for any item that is not returned in the manner set forth above.
To make a return, please contact us at firstname.lastname@example.org and specify the reason of your return.
Returns can be sent to the following address:
Manola, Svetozara Markovica 6, 11000 Belgrade, Serbia
Customer is responsible for return shipping costs. In case you request a refund, you will be refunded for the price of purchased products, excluding the shipping costs.
*ONLY FOR CITIZENS OF THE REPUBLIC OF SERBIA
*SAMO ZA DRŽAVLJANE REPUBLIKE SRBIJE
Za porudžbine koje se dostavljaju unutar Republike Srbije, molimo da nas kontaktirate putem mejla: email@example.com ili na tel. 066. 62.66.526 ,
Za dostavu pošiljaka unutar Srbije, koristimo isključivo Post Express usluge Pošte Srbije I gore navedeni troškovi za medjunarodne isporuke nisu važeći. Troškovi poštarine unutar Republike Srbije variraju i zavise od ukupnog iznosa Vaše porudžbine.
Plaćanje se vrši prilikom dostave proizvoda i to isključivo u dinarskoj valuti.
INTERNATIONAL TAXES & DUTIES
Manola is not responsible for any import taxes, duties or customs fees. In some occasions, packages may be delayed due to customs. We have no control over these charges and cannot predict their amount.
Also, Manola is not responsible for delays in delivery, lost or stolen items while in transit, but we will help in any way we can to ensure you receive your package.